According to the conversation, what is the problem?
Ayşe: Hello, is this the tech support?
Tech: Yes, how can I help you?
Ayşe: My phone screen is cracked. I dropped it this morning.
Tech: I'm sorry to hear that. Do you have insurance?
Ayşe: Yes, I do.
Tech: Then you can bring it to our service center.
A)Ayşe's phone screen is broken.
B)Ayşe lost her phone.
C)Ayşe's phone battery is dead.
D)Ayşe's phone has a software issue.